Privacy Policy

Wynn Resorts (Macau) S.A. and Wynn International Marketing, Ltd. (“Wynn” or “we”) understand that you are concerned about protecting your personal data, so we have instituted policies intended to ensure that your personal information is handled safely, responsibly and in compliance with the applicable law. The Privacy Policy Statement (the “Statement”) outlines our personal data/privacy policy. This Statement applies to all systems, websites and applications (commonly known as “Apps”) owned or operated by us, including ""wynnmacau.com"", ""wynnpalace.com"", ""wynnresortsmacau.com"", ""wynninsidermacau.com"", ""wynnredcard.com"", ""wynncareersmacau.com"", and the “Macau Wynn App”. Our “Macau Wynn App” is linked to our website ""wynnredcard.com"".

Information We Collect

As appropriate, we may collect personal data from you voluntarily in order to provide you with a particular service. We may ask you for various information depending on the service to be provided and to the extent that is necessary.

The followings are examples of the information that may be collected:

Personal details (such as name, date of birth, data in your identification document);
Contact information (such as email address, mailing address, and phone number);
Payment information (including payment card numbers, billing address, and bank account information);
Demographic data (such as age, gender, country, and preferred language);
Information related to your reservation, stay, or visit to a property (including the hotels where you have stayed, date of arrival and departure, and goods and services purchased);
Information necessary to fulfill your special requests and/or specific accommodations;
Copies of your correspondence if you contact us;
Your interests and preferences; and
Information related to your use and interaction with our website, systems or applications.
To ensure the safety of persons and assets, where legally permitted or required, we may also collect audio-visual data through surveillance at facilities operated by us or our subsidiaries, affiliates and any companies directly or indirectly controlled by our ultimate holding company, Wynn Resorts, Limited (collectively, “Wynn Group”).

Collection Method

We collect your information in a variety of ways, including:

Information You Give Us: We receive and store information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. You decide how much information to share with us in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information required to complete your reservation. If you submit any personal information relating to another person (e.g., if you make a reservation for another individual), you represent that you are authorized by that person to do so and to permit us to use the information in accordance with this Statement. You also represent that the information you provide is accurate.
Security Systems: When you visit our managed properties, information may be collected through surveillance at facilities operated by the Wynn Group or through such properties’ closed circuit television systems, electronic key cards and other security systems.
Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners, if any.

Necessity

We shall only collect and use the data necessary to accomplish the relevant task or provide the relevant service. The reason for collecting the information will always be specified.

Information Use

Purposes of Processing, Security and Storage of Information

We collect, use, store and process your personal data for certain purposes including, without limitation:

(i) supply of products or services by Wynn Group companies, including, without limitation, hotel accommodation, food and beverage, transportation, tours and ticket purchasing, health and beauty (including spa and salon services), retail products and services, entertainment services, lucky draws, and gaming and operation of gaming programs by certain Wynn Group companies in destinations where gaming is legal;

(ii) operation of membership clubs or other reward programs and Wynn Group promotions and events;

(iii) credit concession, debt collection, payments and bank transfers;

(iv) audits (including audits by Wynn Group internal and external auditors);

(v) marketing (including direct marketing and market research);

(vi) communication with you (by email, mail, SMS, instant message, App notification, fax, phone or other means);

(vii)safety of persons and assets;

(viii) record keeping and communication to public authorities with jurisdiction over Wynn Group companies;

(ix) other purposes for based on your consent when you provide such information to us.

Storage and Protection Measures

All personal and general information that reaches us is stored on secure servers that reside behind firewalls designed to block unauthorized access. We have other measures in place designed to protect data, including restricted access (both electronically and physically), measures aimed at preventing unauthorized changes or transfer of data and measures aimed at encrypting authorized transfers of data in transit and at rest. Security policies are in place and we conduct periodic audits on our information technology system. Because laws applicable to personal data vary by location, we may put in place security measures that vary depending on the applicable legal requirements.

Sharing with Affiliates

We may share your personal information with other Wynn Group companies. These companies have similar security measures in place to protect data as provided by us.

Engage Third Party Service Providers

We use the services of third party service providers, such as e-mail service providers, website, App and system development service providers, platform owners or providers of logistic support to systems websites and Apps, data management service providers, and/or marketing companies assisting with the development and support to marketing campaigns or events of the Wynn Group. These service providers act as contractors under our authority. We may share your personal information with these service providers. These service providers are contractually prohibited from using personally identifiable information for any purpose other than for the purposes we specify, and consented to by you. We prohibit the sale of personal information by said service providers. We also prohibit the transfer of personal information by said service providers to other entities outside the Wynn Group without your approval. We contractually require these service providers to implement technical and organizational security measures designed and appropriate to protect personal data due to be processed against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against other unlawful forms of processing. The measures adopted should ensure a level of security appropriate to the risks represented by the processing and the nature of the data to be protected. These measures may vary depending on the applicable legal requirements.

Sharing with Third Parties

We may also enter into partnerships or programs with third parties with a view to provide services or benefits that we believe are of interest and value to you. Where we need to share your personal information with these partners or associates, we shall inform you and request your separate consent. Please note that we have no control over, and accept no liability for damages or losses, howsoever caused, in connection with the use, processing, transfer or destination by those third parties of any data or information provided to those third parties. This rider will also be clearly stated whenever it applies in specific circumstances.

Order of Public Authorities

Your personal information may also be disclosed as necessary to comply with a court order or other legal process or legal requirements of any public authorities with jurisdiction over the Wynn Group.

Transmission to Other Jurisdictions

Information collected on the systems, websites or Apps covered by this Statement may be transferred to, processed and stored in any country or region, including, without limitation, the United States of America, Macau, Hong Kong and other jurisdictions where the Wynn Group may have offices, such as other regions of the People’s Republic of China, Singapore, Taiwan and Japan.

Storage Period

We keep data only for as long as is reasonably required and legally permitted.

Deletion

Where there is no sufficient justification to retain such data, such data will be safely and securely deleted, disposed or otherwise as required by the applicable law.

Minors

We do not knowingly or intentionally collect any personally identifiable information from, or market to, individuals under the age of 18. Our websites and Apps are not intended for persons under the age of 18. Pursuant to Macau law, although persons of any age can access the hotels and other areas of our properties, persons under the age of 21 are not permitted to gamble, loiter or work in any gaming areas.

E-Mails about Special Offers and Promotions and Opt-Out

It is our intention to only send you e-mail and SMS communications that will be useful to you and that you want to receive. These communications will relate to events or offers by the Wynn Group at our properties and/or the promotions of select, reputable third parties with whom Wynn Resorts (Macau) S.A. has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send the aforementioned e-mail communications. When you receive an e-mail or SMS you will be provided the choice to opt-out of future e-mails or SMS by following the instructions provided in the e-mail or SMS.

Withdrawal of Consent

You may withdraw your consent given to us at any time by contacting us. Please refer to the “Contacts” section below.

You accept that the withdrawal of the consent may prevent us from providing you with certain services where the information is necessary for the provision of such services.

Use of Third Party Internet Sites and Services

Third party internet websites and services accessible through systems, websites or Apps owned or operated by us, have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions.

Privacy Statement Changes

In the future, we may need to change this Privacy Statement. All changes will be made on our systems, websites and Apps so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

If we have obtained your consent for the processing of personal information, and there is any significant change of the processing purpose, processing method and category of processed personal information, we will seek your refreshed consent.

Contacts

Any issues relating to data protection, including data access, correction, supplement, copy, transfer, or deletion requests to the extent possible, and commercially reasonable (which may be subject to payment of reasonable administration costs), should be in writing and addressed to Avenida da Nave Desportiva, Hotel Wynn Palace, Cotai, Macau, or through fax number (+853) 88891290, or email at dataprotection@wynnmacau.com, at the attention of Legal Department.